FAQ
Here you can find the most frequently asked questions we get.
If you have further questions you can always contact us via email hello@eleqvenz.com or via our contact page here
We ship all orders by DHL Express or PostNord.
Shipping within the EU is within 1 working day, in some cases it could take up to 2 working days. For a complete list of shipping time depending on country, please check our shipping page here
Shipping within the EU is within 1 working day, in some cases it could take up to 2 working days. For a complete list of shipping time depending on country, please check our shipping page here
Yes, we do!
Depending on where in the world you are located, we have a minimum order amount you need to achive to get free DHL Express shipping. If you are below that amount, you still get a heavily discounted shipping cost. The higher value your order is, the cheaper the cost of DHL Express. You can read more on our shipping page here
Depending on where in the world you are located, we have a minimum order amount you need to achive to get free DHL Express shipping. If you are below that amount, you still get a heavily discounted shipping cost. The higher value your order is, the cheaper the cost of DHL Express. You can read more on our shipping page here
Most of our products are produced in limited editions. But it happens that we re-stock a part of the colletion. If you have a question on a specific product and size, please contact us via email hello@eleqvenz.com or from our contact page you can find here
Yes, you can!
For us it is very important that you are 100% satisfied with your purchase. That's why we are offering easy 14 days exchanges and returns. Please fill out the return form that was included in your package. And for more information regarding this, please visit our returns & exchange page here
For us it is very important that you are 100% satisfied with your purchase. That's why we are offering easy 14 days exchanges and returns. Please fill out the return form that was included in your package. And for more information regarding this, please visit our returns & exchange page here
If your purchase is taking longer than anticipated it is most likely a pre-order!
With every pre-order we send out an extra notification so you can see which products are pre-orders. If you can't find one in your inbox, please check your spam folder.
We ship every pre-order on the date same day we get the products. You can find the pre-order dates on the individual product pages.
With every pre-order we send out an extra notification so you can see which products are pre-orders. If you can't find one in your inbox, please check your spam folder.
We ship every pre-order on the date same day we get the products. You can find the pre-order dates on the individual product pages.
